Common queries answered
Frequently asked Questions
Yes, we specialise in custom-made furniture. You can choose your design, dimensions, finishes, and upholstery. We work closely with you to bring your vision to life.
Get in touch with us through our website, email, or phone. We’ll guide you through design options, materials, and pricing. Once the design is confirmed, we’ll provide a quote and timeframe for completion.
Production and delivery time can vary based on the design and materials chosen. Please contact us directly for accurate lead times and delivery charges based on your location.
Yes, we deliver nationwide across New Zealand. Delivery charges and time frames vary—please contact us with your address for a custom delivery quote.
Yes, all our furniture comes with a 1-year warranty covering manufacturing defects and craftsmanship. Please note that normal wear and tear, misuse, or damage caused by improper care is not covered.
As our pieces are made to order, we don’t accept returns for change of mind. However, if there is a fault or issue with your item, please reach out to us and we’ll make it right under our warranty and returns policy.
Many of our customers bring us designs or inspiration from other websites. While similarities may occur, each piece is uniquely handcrafted. We ask that you respect our process and understand that any design similarities are not cause for dispute, especially when requested by the customer.
Our pieces are made to last. We recommend:
- Using a soft cloth to clean
- Avoiding harsh chemicals
- Keeping out of direct sunlight or extreme humidity
Please ask for specific care instructions if needed.
We may offer part-payment options depending on the size of the order. Contact us to discuss flexible payment solutions.