Terms and Conditions, section 06
Shipping & Delivery
At Infinity Furniture Maker, we aim to deliver your handcrafted furniture with care and attention. As each order is unique, shipping timeframes and charges vary based on your location and the nature of the product.
Please contact us directly at admin@infinityfurniture.co.nz to confirm:
- Estimated delivery timeframes
- Shipping and handling charges
- Regional delivery availability
We will provide accurate details at the time of order confirmation. Please note that shipping timeframes may be extended around New Zealand public holidays.
Terms and Conditions, section 07
Returns & Refunds
Due to the custom nature of our products, we generally do not accept returns for change of mind. However, if your item is faulty or not as described, please contact us at admin@infinityfurniture.co.nz with your order number and details. See our Return Policy for further information.
Frequently asked questions
Do you deliver outside Hamilton?
Yes, we deliver nationwide across New Zealand. Delivery charges and time frames vary—please contact us with your address for a custom delivery quote.
Frequently asked questions
How long does it take to make and deliver custom furniture?
Production and delivery time can vary based on the design and materials chosen. Please contact us directly for accurate lead times and delivery charges based on your location.
Frequently asked questions
Can I return a custom item if I change my mind?
As our pieces are made to order, we don’t accept returns for change of mind. However, if there is a fault or issue with your item, please reach out to us and we’ll make it right under our warranty and returns policy.
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