Help · Questions & answers
Questions, answered plainly.
18 answers to the things people ask before they order, grouped by topic. If yours isn’t here, ask us.
01 — Four questions
Ordering & delivery
Do you make custom furniture?
Yes, we specialise in custom-made furniture. You can choose your design, dimensions, finishes, and upholstery. We work closely with you to bring your vision to life.
How do I place a custom order?
Get in touch with us through our website, email, or phone. We’ll guide you through design options, materials, and pricing. Once the design is confirmed, we’ll provide a quote and timeframe for completion. Get a free quote.
How long does it take to make and deliver custom furniture?
Production and delivery time can vary based on the design and materials chosen. Please contact us directly for accurate lead times and delivery charges based on your location.
Do you deliver outside Hamilton?
Yes, we deliver nationwide across New Zealand. Delivery charges and time frames vary—please contact us with your address for a custom delivery quote. Delivery & returns.
02 — Four questions
Reupholstery
How do I know if my piece is worth reupholstering?
Send a photograph and ask. Most upholstered furniture on a sound hardwood frame is worth doing — loose joints, tired webbing and a worn cover are ordinary work. What matters is whether there is something sound underneath to build on. The three answers people usually get.
What should the photograph show?
The whole piece from the front, and a close-up of whatever is bothering you. A phone is fine. Daylight, no flash — flash flattens exactly the wear that needs to be seen. If something is broken underneath, a photograph of the underside is worth more than a tidy one of the top.
What decides the price?
The condition of the frame, how much of the inside needs replacing, and the cloth you choose — cloth is often the biggest single line. Send a photo: once the design is confirmed, you get a quote and a timeframe for completion. What moves a reupholstery price.
Will it still look old?
That is your call, and worth deciding early. Some people want a piece to look as it did when it was made; some want every mark of fifty years kept. Most want the structure sound and the surface honest. Saying which one is the most useful thing you can tell us.
03 — Three questions
Headboards
What measurements do you need for a headboard?
Two, and approximate is fine: the width of your mattress, and the height from the floor to the top of it. For a board going against a wall, a photograph of the wall with the bed in place tells us more than a measurement — sockets, skirting and a window sill all change the answer. The studio walks you through it.
Can it be wider than the bed?
Yes, and it often should be. A board that runs past the bed to the outside edge of both bedside tables makes a small room look wider and gives you something to lean on when you sit up. It is one of the few things a made-to-measure board does that a bought one cannot.
Does it fix to the bed or the wall?
Most boards fix to the bed. Tell us your wall and we’ll say what we’d recommend. As a rule of thumb: bolted to the bed frame is simplest and moves with the bed; a board on the wall needs a wall that will hold it — solid masonry is straightforward, plasterboard needs the fixing planned; and floor-standing legs are held in place by the weight of the bed.
04 — Two questions
Materials
Which materials are easiest to live with?
Wool and tightly-woven synthetics take the most punishment and clean up best — ask about the FibreGuard range, which is made to be stain-resistant and easy to clean. Linen creases and will keep creasing. Bouclé snags, so it is a poor choice where there are cats. Leather outlasts all of them. All of them, side by side.
Can I supply my own fabric?
Ask us before you buy it. Some dress and curtain fabrics are not woven for upholstery and will not survive being stretched over a frame — much better to find that out before you buy ten metres of it.
05 — Five questions
Warranty, returns & payment
Is there a warranty on your furniture?
Yes, all our furniture comes with a 1-year warranty covering manufacturing defects and craftsmanship. Please note that normal wear and tear, misuse, or damage caused by improper care is not covered. Warranty & care.
Can I return a custom item if I change my mind?
As our pieces are made to order, we don’t accept returns for change of mind. However, if there is a fault or issue with your item, please reach out to us and we’ll make it right under our warranty and returns policy. Delivery & returns.
Do you offer payment plans or layby?
We may offer part-payment options depending on the size of the order. Contact us to discuss flexible payment solutions.
How do I care for my furniture?
Our pieces are made to last. We recommend: using a soft cloth to clean; avoiding harsh chemicals; keeping out of direct sunlight or extreme humidity. Please ask for specific care instructions if needed.
What if I see a similar design on another website?
Many of our customers bring us designs or inspiration from other websites. While similarities may occur, each piece is uniquely handcrafted. We ask that you respect our process and understand that any design similarities are not cause for dispute, especially when requested by the customer. Terms & conditions.
Still not answered?
Send a photo and a line about what you’re after. The answer comes back about your piece.